Terms & Conditions - Small print

Good to know

  • Arrival and departure: On the day of arrival the rooms are ready from 3 p.m. We request, that the rooms be vacated by 11 a.m. on the day of departure. Check-in should be by 6 p.m. Please inform us by phone in case of late arrival.
  • Dogs: upon request only, € 10,- per day. Dogs are not allowed in the gastronomy areas, at the natural bathing pond and SPA areas.
  • No smoking: We are a non-smoking hotel. Smoking is forbidden in all rooms and in all public areas of the hotel. You are welcome to smoke outdoors!
  • Reservation: Your booking is considered firm after receipt of a written confirmation by e-mail, fax or post.
  • Cancellation policy: Please inform us in due time if you have to cancel your stay. Up to 30 days prior to arrival: no cancellation fee
    29 to 22 days prior to arrival: 20% of the booked arrangement
    21 to 7 days prior to arrival: 50% of the booked arrangement
    up to 6 days prior to arrival: 80% of the booked arrangement
    in case of no-show or early departure: 100% of the booked arrangement.
    Tip: we recommend purchasing Travel Cancellation Insurance. The insurance protects you in case something happens!
  • Travel cancellation insurance: Sometimes, something can happen before your journey… in order to avoid cancellation costs in case of illness, accident or death of the insurance holder, their children, parents or grandparents we recommend purchasing our travel cancellation insurance! Simply book the insurance by providing your credit card number! Of course your cancellation notice will have to be submitted in writing. up to 7 days 15 € per room
    from 8 days 30 € per room
    from 15 days 45 € per room
  • Method of payment:
  • We prefer payment by cash and collection-only cheque. You can also clear your bill with EC card or credit card (except American Express and Diners).
  • Room number: Unfortunately we are not always able to promise floor level, location and room number within a certain category.
 
Urlaub Pustertal